Shipping & Returns
Return Policy
All of the following sales on Hanson Walker Jewelry (“HWJ”) are final:
International orders shipped to destinations outside the United States;
“Made to order” pieces;
Items designated final sale.
We do not accept returns or exchanges of any of the above items. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at support@hansonwalkercom. We will gladly address any questions or concerns you may have.
Credit/Exchange for Domestic Orders of Eligible “In Stock” Pieces
Domestic orders of “In Stock” pieces within the United States may be returned for store credit or exchanged within 14 days of delivery for a $50 fee to cover insured shipping to our warehouse and back with your new product. “In Stock” pieces are ready to ship upon purchase, and are labeled “In Stock” on their product pages. All items are “Made to Order” unless designated as “In Stock”.
If you wish to return or exchange an eligible in-stock item, please contact support@hansonwalker.com to initiate the return process. Returns must be authorized by an HWJ representative. If your purchase is eligible for return, a representative will provide instructions for return.
Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of non-compliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit or exchange.
Shipping
All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via United Parcel Service (“UPS”), FedEx, or DHL. For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. HWJ is not responsible for any duties, taxes, or other fees that may be assessed on international shipments. HWJ will not be responsible for delivery errors if the delivery address provided by the user is incorrect or if any information is missing.
Product Availability and Lead Times
All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the lead time specified on its respective product page, and all lead times are measured from the next business day after an order is placed. Please note that certain pieces may have different lead times, and all lead times specified are estimates only.
We carry both “Made to Order” and “In Stock” pieces. Made to Order pieces are custom produced for you when you place your order, and are shipped upon completion, within approximately 2 to 4 weeks of purchase. In Stock pieces ship within approximately 2-5 business days of purchase. Items are labeled “Made to Order” or “In Stock” on their product pages.
While we aim to ship your order within the lead time stated on the product page, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us.
Orders for Multiple Items with Different Availability/Lead Times
If you place a single order for multiple pieces with different lead times, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated lead time of all items.
Damage & Repairs
In the event you receive an item that you believe is damaged or defective, we ask that you email support@hansonwalker.com within 48 hours of receiving the item and include your name, order number, a description of the issue, and photos of the item.
We reserve the right to deny any request for return, exchange, or repair.